At 2MDOpinion / Estecharat, we strive to ensure a seamless and satisfactory experience for both patients and healthcare providers. Our refund policy is designed to address scenarios where appointments are canceled or disrupted.

Refund Eligibility:
Doctor Cancellation or Non-Appearance: If a doctor cancels an appointment after accepting the request, or if they fail to show up for the scheduled appointment, the patient is entitled to a full refund of any payment made.
Patient Cancellation: If a patient cancels an appointment, refunds are not granted. However, we understand that unforeseen circumstances may arise, and we encourage patients to notify us as soon as possible to discuss any exceptional cases.

Refund Process:
To request a refund under the eligible conditions mentioned above, please contact our customer support team at [email protected] We will promptly process your refund within 30 days of confirming the eligibility.

Non-Refundable Circumstances:
Patient Non-Appearance: Refunds will not be granted if the patient fails to attend the scheduled appointment without prior cancellation.
Completed Appointments: Once an appointment has been successfully completed, refunds will not be issued.

Dispute Resolution:
In the event of any dispute regarding refund eligibility, our customer support team will work closely with both parties to reach a fair resolution.

Policy Updates:
2MDOpinion / Estecharat reserves the right to amend or update this refund policy at any time. Any changes will be communicated to users through our platform or via email.

Contact Us:
If you have any questions or concerns regarding our refund policy, please don’t hesitate to reach out to us at [email protected]